• Common Topics

  • Duplicate Reciept / Request for Invoice
  • Refund Request for Service
  • Why Can't I Connect Using My BlackBerry?
  • How Do I Turn Off Automatic Updates on My Android Device?
  • How Do I Turn Off Automatic Updates On My Apple (iOS) Device?
  • What if I lose connection after purchasing a Wi-Fi session and I am asked to pay again?
  • How do I redeem a complimentary Wi-Fi session?
  • How do I connect to the on-board Wi-Fi service?
  • What is the on-board Wi-Fi service?
  • Who provides the on-board Wi-Fi service?

• Purchasing

  • Which credit card types does Panasonic accept as the Internet Service Provider (ISP) on this flight?
  • What if I lose connection after purchasing a Wi-Fi session and I am asked to pay again?
  • How do I redeem a complimentary on-board Wi-Fi session?
  • Do I need to create an account to purchase a Wi-Fi session?
  • How do I purchase an On-board Wi-Fi session?
  • How much does it cost to purchase an On-board Wi-Fi session?

• Service & Security

  • Device switching for In-Flight Wi-Fi
  • Is it safe to use the On-board Wi-Fi service?
  • Can anyone see the data from my hard drive while using the Onboard Wi-Fi Service?
  • Can my data be viewed or intercepted on the aircraft while using the onboard Wi-Fi service?
  • Can I connect with my workplace or corporate network via Virtual Private Network (VPN) using the onboard Wi-Fi service?
  • Can I use voice over Internet protocol also known as VoIP applications while using the onboard Wi-Fi service?
  • How fast is the connection to the Internet using the onboard Wi-Fi service?
  • Can I use Netflix or other streaming video websites when connected to the onboard Wi-Fi service?
  • Can I access the onboard Wi-Fi service from two separate devices at the same time?
  • What types of devices can I use to connect to the onboard Wi-Fi service?
  • How does a MB pass work?
  • How does a Duration of Flight pass work?
  • How does the onboard Wi-Fi service work?

• My Account

  • In-Flight Wi-Fi Account Password Rest
  • What if I forgot the answer to my security reminder question?
  • How do I change my email address?
  • How do I change my credit card information?
  • How do I view or print a copy of my receipt?
  • How do I change my Password?
  • Can I change my Username?
  • What if I forgot my Username and/or Password?

• Troubleshooting

  • Why do I receive an error message when I try to set up my Password?
  • Why do I receive an error message when I try to set up my Username?
  • What if I lose connection after purchasing a Wi-Fi session and I am asked to pay again?
  • What if my device cannot connect to the onboard Wi-Fi service?
  • What if I have issues connecting to the onboard Wi-Fi service on this flight?
  • What if the airline Wi-Fi portal does not appear when I launch my browser?

• Legal

  • Terms of Sale
  • User Agreement
  • Terms of Service
  • Privacy Policy